The Configuration & Asset Manager is responsible for maintaining complete, accurate and reliable configuration and asset data across Springboard Services. The role ensures that all configuration items (primarily Cisco network devices) and customer-related assets are correctly recorded, validated and continuously improved within ServiceNow.

In Manila, this role also functions as the operational backbone for CMDB enrichment, data quality control, reconciliation between systems and structured asset lifecycle management.

Your key responsibilities
  • Maintain, update and validate all configuration items (CIs) within ServiceNow.

    correctly registered, typed and enriched according to internal data models.

    • Investigate and resolve data inconsistencies between ServiceNow, LogicMonitor,

    NetBox, Alerting platforms and customer inventories.

    • Support daily/weekly CMDB data quality routines, reconciliation jobs and

    enrichment tasks.

    • Execute bulk data loads, corrections, and CI attribute updates based on

    engineering input.

    • Maintain CI relationships, dependencies and service mappings (where

    applicable).

    • Prepare and manage baseline configurations and support version control of CI

    data.

  • Ensure all Cisco network devices and related infrastructure components are

 

Who you are

You’re an entrepreneurial, proactive professional with a strong drive to deliver outstanding service to customers. The customer’s success is always your top priority.
As a natural connector, you communicate easily at all levels and translate the needs of healthcare customers into practical, value-adding solutions.

With experience in IT service delivery — preferably within healthcare technology — you understand the complexity of this environment. The combination of IT and Healthcare truly inspires you. You enjoy collaborating with colleagues and know how to motivate both customers and internal teams to continuously improve.

You thrive in a dynamic environment, bringing strong communication skills, process thinking, and broad experience to maintain oversight and drive sustainable improvement.

 

You bring
  • A bachelor’s degree or equivalent professional experience (HBO level).
  • Excellent command of Dutch and English.
  • At least 3 years of experience in a similar role at an IT service provider (experience in healthcare is an advantage).
  • Knowledge and/or certification in ITIL, ServiceNow, or LEAN is a plus.
  • Strong customer focus and stakeholder management skills — with the ability to prioritize effectively and recognize commercial opportunities.
  • Confidence in engaging with stakeholders at both tactical and strategic levels.

 

What we offer

As an industry leader, Springboard Services puts great emphasis on developing our people and their talents. A positive, collegial work atmosphere is essential to us.
We give you the freedom to take initiative and offer plenty of opportunities to develop yourself and help shape the future of our organization.

In addition, you’ll enjoy:

  • A competitive salary and company car arrangement.
  • Excellent secondary employment benefits.
  • 26 vacation days (based on a full-time position).
  • Flexible working — from our offices in Vianen or Emmeloord, or from home.
  • Social and sports events with colleagues.
  • Flexible work arrangements and much more.